Delete your account
Updated 24 September 2026
You can delete your eFitHub or eFitHub Coach account and the personal data it holds at any time, from inside the app or by writing to us. Deletion is permanent and cannot be undone.
You do not need an active subscription, and you do not need to contact your coach first.
Delete from the app
- Open the eFitHub app and sign in.
- Go to Profile and select Delete account.
- Confirm in the dialog. The account and its data are erased immediately.
Delete if you cannot sign in
Write to privacy@efithub.com from the email address on the account. We will verify that the request comes from the account holder and complete the deletion within 30 days, usually much sooner.
If you no longer control that email address, tell us in the message and we will ask for another way to confirm it is your account.
What is deleted
- Your sign-in identity, profile, name, email address and photo.
- Chat messages and their attachments, including images, video and voice notes.
- Workouts, programmes, progress history, body measurements and questionnaire answers.
- AI conversations, notification tokens and device sessions.
What remains, and why
A minimal record with no personal data keeps the account identifier and the dates the account was created and deleted. It exists so that aggregate history and audit trails stay correct and cannot be used to identify you.
Financial and accounting records of payments are kept for the period tax law requires. Rotating backups are not edited; they are overwritten on their own schedule.
Where a moderation report is open, the evidence needed to keep other people safe may be kept until the report is resolved.
Questions
Write to privacy@efithub.com. Postal address: 7 Danyla Halytskoho Street, Dnipro, Ukraine.